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Delivery & Returns

Delivery & Returns

Delivery Information

We aim where possible to ship your goods within 48 hrs of receiving your order, during the working week, subject to stock availability. Please note that kits are made to order and so please allow up to 10 working days for your order to be shipped.

UK deliveries are based on total cost of parcel, although parcels over 1kg sent to some postcodes will incur extra charges please see the note below and parcels travelling outside of the UK will be based on weight.

UK Delivery Costs:

Standard Delivery

Postage is calculated in the following manner:

Cost of stamp + packaging materials + VAT (20%) on small orders some of the charges incured to process your order (card-processing and card fees) will also be covered by the postage rate charged. We have a standard small packet charge of £4.50.

Due to the complicated size and pricing structure that Royal Mail now use we have tried to standardize the parcel sizes going on the weight. Unfortunately the computer can't also see the size box we end up with!

All small packets up to 1kg will be sent via Royal Mail - £4.50
Where possible small packets below 2kg will be sent Royal Mail second class.

Medium Sized Parcels will now all be sent via parcelforce 48hr  £8.00

Express delivery on any size parcel up to 25kg in weight  is £10

Please note that Northern Ireland and some scottish postal codes incur extra courier charges, we will inform you if you haven't paid sufficient postage.


Express Delivery

This is a flat fee of £10.00  (a further charge will be added to Northern Ireland  and some Scottish and island postal codes due to the surcharge we are charged). We aim to dispatch these orders on the same day subject to a collection already being booked using the express service. Parcels are insured to a value of £100. Due to our collection time being about 1pm we are unable to guarantee same day dispatch on orders placed after mid-day.

EXTREME WEATHER situations - can affect the delivery times, please note that this is beyond our control and we would be grateful if you could allow extra time for your parcels to arrive. Always check with your local sorting office first.

Outside UK Delivery

All orders sent outside the UK are sent strictly by weight. For details of the countries we currently ship to please see the tables below. If you cannot see your country please contact us and we will calculate your shipping cost. Orders sent by airmail have proof of posting obtained. Signed for packets are covered for goods up to £30 no further compensation can be claimed. In the unfortunate event that your parcel does go missing we would recommend that you chose appropriate insurance in case we need to claim for missing or damaged goods. Maximum insurance level is for goods to the value of £100 per parcel.

PLEASE NOTE THAT DUE TO THE ANNUAL PRICE INCREASES THE VALUES GIVEN ARE A GUIDE EACH PACKAGE WILL BE PRICED ACCORDING TO THE ACTUAL WEIGHT AND PACKAGING COSTS AND WILL INCLUDE UK VAT.

E.U.Countries

0-100g 101g-250g 251g-500g 501-750g 752g- 1kg
Airmail £4.50 £5.50 £7.50 £9.00 £10.75
Airmail + Signature
Airmail +Signature + Compensation
Parcelforce (insurance up to £100) £23.00 £46.00
Parcelforce (insurance over £100) £27.50 £50.50

Other European Countries

0-500g 500g-1kg 1kg-1.75kg 1.75kg-3kg 3kg-5kg 5kg-10kg
Airmail £4.50 £7.00 £11.00
Airmail + Signature £9.00 £11.50 £15.00
Airmail + Signature + Compensation £11.00 £14.00 £17.50
Parcelforce (insurance up to £150) £60.00 £70.00 £90.00

U.S.A & Canada

0-500g 500g-1kg 1kg-1.75kg 1.75kg-3kg 3kg-5kg 5kg-10kg
Airmail £6.50 £13.00 £20.00
Airmail + Signature £12.00 £16.50 £24.00
Airmail + Signature + Compensation £14.00 £18.50 £26.00
Parcelforce (insurance up to £100) £55.00 £70.00 £95.00

Australia

0-500g 500g-1kg 1kg-1.75kg 1.75kg-3kg 3kg-5kg 5kg-10kg
Airmail £6.50 £12.00 £19.50
Airmail + Signature £11.00 £20.50 £23.00
Airmail + Signature + Compensation £13.00 £23.00 £26.00
Parcelforce (insurance up to £100) £60.00 £78.00 £105.00

New Zealand

0-500g 500g-1kg 1kg-1.75kg 1.75kg-3kg 3kg-5kg 5kg-10kg
Airmail £6.50 £13.00 £20.00
Airmail + Signature £12.00 £16.50 £24.00
Airmail + Signature + Compensation £14.00 £18.50 £26.00
Parcelforce (insurance up to £100) £60 £78.00 £105.00

Rest of the World

0-500g 500g-1kg 1kg-1.75kg 1.75kg-3kg 3kg-5kg 5kg-10kg
Airmail £6.50 £12.00 £20.00
Airmail + Signature + Compensation £12.50 £17.00 £26.00
Parcelforce (insurance up to £150) £60.00 £75.00 £105.00


All goods are subject to availability.  We do not hold goods on back order, if we are out of stock you will need to re-order the item with your next order.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. If goods are sent with an insured Parcelforce service we must be notified within 10 working days of dispatch if your parcel has not arrived,

 

Returns and exchanges

We want you to be entirely satisfied with every purchase made from Bear Basics and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 4 working days from the day after the delivery day.
  • Contact us via email or telephone.
  • Return it to us with the products original packaging and labels within 30 days of receipt. Postage costs are non-refundable.
  • All goods to be in a new and unused condition together with a copy of your original receipt. We will not accept returns if they smell of smoke or pets! We do not accept returns on patterns.
  • We recommend that all items returned to us to be sent Royal Mail recorded delivery for goods under £36.00 or Special Delivery for goods over £36.00.
  • If returning goods for exchange, please note that you will also need to pay the postage when we send out the new items.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • Full returns address with telephone number and email address.
  • This returns policy does not affect your statutory rights

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.