Delivery Information

We aim where possible to ship your goods within 48 hrs of receiving your order, during the working week, subject to stock availability. Please note that kits are made to order and so please allow up to 10 working days for your order to be shipped.

UK deliveries are based on total cost of parcel, although parcels over 1kg sent to some postcodes will incur exrta charges please see the note below and parcels travelling outside of the UK will be based on weight.

UK Delivery Costs:

Standard Delivery

All parcels under 1.25kg are sent first class with Royal mail with proof of posting.

£2.95 up to 200g      £3.95 up to 1kg           £4.95 up to 1.25Kg

Parcels over 1.25kg are sent via Dispatch Bay with an Economy Service £6.50 - this is a tracked service.

Express Delivery

This is a flat fee of £8.50  (a further charge will be added to Northern Ireland  and some Scottish and island postal codes due to the surcharge we are charged). We will try to dispatch these orders on the same day using the express service subject to availability. Parcels are insured to a value of £100.

EXTREME WEATHER situations - can affect the delivery times, please note that this is beyond our control and we would be grateful if you could allow extra time for your parcels to arrive. Always check with your local sorting office first.

Outside UK Delivery

All orders sent outside the UK are sent strictly by weight. For details of the countries we currently ship to please see the tables below. If you cannot see your country please contact us and we will calculate your shipping cost. Orders sent by airmail have proof of posting obtained. Signed for packets are covered for goods up to £30 no further compensation can be claimed. In the unfortunate event that your parcel does go missing we would recommend that you chose appropriate insurance in case we need to claim for missing or damaged goods.

E.U.Countries

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-20kg	20-40kg
Airmail	£4.50	£7.00	£11.00
Airmail + Signature	£9.00	£11.50	£15.00
Airmail +Signature + Compensation	£11.00	£14.00	£17.50
Parcelforce (insurance up to £150)				£23.00	£46.00
Parcelforce (insurance over £150)				£27.50	£50.50

Other European Countries

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-3kg	3kg-5kg	5kg-10kg
Airmail	£4.50	£7.00	£11.00
Airmail + Signature	£9.00	£11.50	£15.00
Airmail + Signature + Compensation	£11.00	£14.00	£17.50
Parcelforce (insurance up to £150)				£60.00	£70.00	£90.00

U.S.A & Canada

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-3kg	3kg-5kg	5kg-10kg
Airmail	£6.50	£13.00	£20.00
Airmail + Signature	£12.00	£16.50	£24.00
Airmail + Signature + Compensation	£14.00	£18.50	£26.00
Parcelforce (insurance up to £150)				£55.00	£70.00	£95.00

Australia

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-3kg	3kg-5kg	5kg-10kg
Airmail	£6.50	£12.00	£19.50
Airmail + Signature	£11.00	£20.50	£23.00
Airmail + Signature + Compensation	£13.00	£23.00	£26.00
Parcelforce (insurance up to £150)				£60.00	£78.00	£105.00

New Zealand

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-3kg	3kg-5kg	5kg-10kg
Airmail	£6.50	£13.00	£20.00
Airmail + Signature	£12.00	£16.50	£24.00
Airmail + Signature + Compensation	£14.00	£18.50	£26.00
Parcelforce (insurance up to £150)				£60	£78.00	£105.00

Rest of the World

	0-500g	500g-1kg	1kg-1.75kg	1.75kg-3kg	3kg-5kg	5kg-10kg
Airmail	£6.50	£12.00	£20.00
Airmail + Signature + Compensation	£12.50	£17.00	£26.00
Parcelforce (insurance up to £150)				£60.00	£75.00	£105.00

All goods are subject to availability. In the event that we are unable to supply your goods within fourteen days, we will inform you immediately and advise you of the expected delivery date. We do not hold goods on back order, if we are out of stock you will need to re-order the item with your next order.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

 

Returns and exchanges

We want you to be entirely satisfied with every purchase made from Bear Basics and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

• Please contact us within 4 working days from the day after the delivery day
• Contact us via email or telephone.
• Return it to us with the products original packaging and labels within 30 days of receipt.
• All goods to be in a new and unused condition together with a copy of your original receipt.
• We recommend that all items returned to us to be sent Royal Mail recorded delivery for goods under £36.00 or Special Delivery for goods over £36.00.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• Full returns address with telephone number and email address.
• This returns policy does not affect your statutory rights

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within four working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.